Showing posts with label C35. Show all posts
Showing posts with label C35. Show all posts

Saturday, 8 September 2018

Bizhub C35 Output Tray Full error


I'm not sure how many Konica Minolta Bizhub C35 are left around the place but I came across an old one that wouldn't print because it had an error that the output tray was full. The problem was that there was nothing in the output tray.
A quick look on the floor and I found the output tray sensor arm. 
Someone had been rough getting their printing out of the tray and broke the sensor arm at the front of the machine. Without the arm the sensor flag does not sit in the correct position and the machine constantly thinks that the tray is full and prevents printing.

The correct thing to do is to find a new sensor arm, remove left side, rear and MFP board covers, remove the ADF and scanner bed and control panel, remove the output tray, take out the cooling ducts and fans, fuser and then remove the exit assembley before disassembling the exit assembly and replacing the sensor arm. But what if you don't have another senor arm?
Once you have taken off the output tray the Output Tray Full Sensor is visible behind the control panel area and can be unplugged. If the sensor is unplugged the machine thinks the tray is empty and will allow printing.
If you are really lazy you could just remove the control panel and the 3 yellow wires for the senor are visible in the wire harness underneath. You could cut them without disassembling anything else. But that would be a really lazy way to do it.

Thursday, 16 July 2015

Bizhub C35 miss feeding

Once again I got a call to fix a jammed Bizhub C35 that the customer could not find the jam. The simple answer to this is that the machine has not jammed. If the user had actually read the screen they would see that the message on the screen says that there has been a miss feed in the tray and can the user check the paper in the tray then open and close the right hand side door. It does not say the word "Jam" anywhere.
The problem occurs when the machine tries to feed the paper during printing but is unable to pick up the sheet from the tray and hence a miss feed. Since no paper actually moved from the tray there is no jam but the error message on the screen looks similar to that of a jam with the message to open and close the right hand side door. The reason to open and close the door is that this is the way that the machines controller clears the error message from memory. However, since it looks like a jam screen most users expect to find a sheet of paper inside the right hand side door and believe that the machine is broken because there is none.
So for these cases I explain that if there is a miss feed displayed on the screen then they need to check the paper loaded in the tray and this is most likely what they will find:
The most common cause is that a sheet of paper is sticking out to the right from somewhere in the middle of the stack of paper. The part that sticks out folds up along the inside of the tray. As the top sheets are fed into the machine the stack decreases until the sticking out sheet gets between the top sheet and the feed roller. I don't know how this happens but it has happened many, many times.
Since the feed roller is mounted to the paper tray it is easy to test the feed by turning the roller by hand. If the paper doesn't feed check that the top sheet is touching the roller. If it is check for the sticking out sheet in the middle of the stack.

P.S. I just had this same problem on an Okifax F-305 so it is not just the Konica machines that do this. The Oki also made a loud shuddering noise as the feed roller skipped across the top of the paper.